The Claim Summary for Current Contract area provides a quick snapshot of current year activity.
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Field Name |
Description |
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Nbr of Claims Made
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The number of claims made during the current contract year.
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Nbr of Claims Paid
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The number of claims paid out by Cinch during the current contract year.
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$ Amt of Claims Paid
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The total amount paid out by Cinch for claims during the current contract year.
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The Propertywise
Claim History area displays the number of claims made, claims paid and
amount paid for each year that the contract has been active.
· The default view is to display claims for the current warranty period, but details for other years can be viewed by clicking on one of the Contract# fields in the Propertywise Claim History section. Each line in this section represents a different contract year.
·
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Field Name |
Description |
|
Contract # |
Each line in this column displays the contract number.
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Between the Contract # field and Nbr of Claims Made columns, there is a column where each line identifies every contract year by renewal number (0, 1, 2, 3, etc.).
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Nbr of Claims Made |
Each line in this column displays the number of claims made during each contract year.
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Nbr of Claims Paid |
Each line in this column displays the number of claims paid by Cinch during each contract year.
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$ Amt of Claims Paid |
Each line in this column displays the amount that Cinch paid out in claims during each contract year.
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The Work Assignment area displays the service request details for each claim occurring during the contract year.
·
· The default view is to display claims for the current warranty period, but details for other years can be viewed by clicking on one of the Contract# fields in the Propertywise Claim History section. Each line in this section represents a different contract year.
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Field Name |
Description |
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Extl Rqst Nbr
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Job number of the claim
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SR Type
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Service request type (examples: original, reassign, etc.)
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Orig Dt
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Original date of the service request assignment to a Service Partner
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Prvd ID
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Assigned Service Partner's provider ID
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Svc Prvd Name
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Assigned Service Partner's name
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Tot Amt
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Total amount of the claim
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Ded Bal
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Any balance due from the customer toward the deductible
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Waive Ded Bal
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Amount of any deductible that has been waived
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The Incident area
displays additional details about the finalization of the claim.
·
· The default view is to display claims for the current warranty period, but details for other years can be viewed by clicking on one of the Contract# fields in the Propertywise Claim History section. Each line in this section represents a different contract year.
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Field Name |
Description |
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Item Code
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The TIMX Claims abbreviation for the item or system serviced
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Description
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The TIMX Claims full description for the item or system serviced
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Type
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Service request type (examples: original, reassign, etc.)
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Total Amt
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The final total cost of the claim
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Status
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Current status of the service request
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Cust Liab
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Amount that the customer owes toward the claim (non-covereds and other) |
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Cinch Liab
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Amount that Cinch will pay toward the claim (covered amount)
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Claim Credit Amount
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Not used
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The Details area displays details about the authorization of the claim.
·
· The default view is to display claims for the current warranty period, but details for other years can be viewed by clicking on one of the Contract# fields in the Propertywise Claim History section. Each line in this section represents a different contract year.
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Field Name |
Description |
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Action
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Lbr Tot
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Amount authorized for labor
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Parts Tot
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Amount authorized for parts
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Other Tot
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Amount authorized for other costs
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Auth By
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Employee who authorized the claim expenses
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Auth Date
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Date the claim was authorized
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Auth Nbr
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Authorization number provided to the Service Partner
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