Cinch - Point of Need
Cinch - Point of Need is a unique program that offers savings to customers and protects their budget.
This program gives customers 50% off their initial repair (up to $200) when they sign up for a warranty program for a year.
Service Providers elect to participate in promoting the sale of
the Cinch (PON) Products.
Technicians offer the program to
customers during a non-warranty service call, including a promotional
discount of 50% off the total retail repair cost, up to $400 (maximum discount
up to $200).
The discount applied to the retail cost of the repair is
reimbursed to the Service Provider within 5 days of the customer's enrollment.
The Cinch - PON program is a win-win for service providers,
technicians and customers by promoting repeat business.
Service providers, servicing PEACH trades, who enroll a customer
in a Cinch PON plan will have the first right of refusal for all future warranty
jobs for those customers.
Customer Benefits:
- 50% on first repair up to $200 savings
- Filter Credit: first order free ($25 value) on the FilterJoy website. Directions included in the contract.
- If customer needs additional assistance have them email FilterJoy: help@filterjoy.com.
- 90 day workmanship guarantee
- Complete Home Cinch - PON warranty coverage begins 30 days from enrollment
- 1-year commitment (Will be charged for the original 50% savings or remainder of the warranty if they cancel during 1st year)
- $125 deductible (Complete Home) $100 deductible (Appliance PON offered by COD)
- $200 Reward Card if no claim is placed during the first year of coverage and they renew the warranty
- During the 13th month of coverage: Customer can register for their reward on mycinchrewards.com
Cinch Complete Home - PON Enrollment
The technician will confirm that the customer does not have an active home warranty and explain the details of the Complete Home Cinch - PON plan.
Upon agreement to enroll in the program, the customer will pay the total cost of the repair (minus the 50% discount up to $200) to the technician.
The customer will also pay the 1st month's premium for the Complete Home warranty or the total premium cost for 12 months of coverage during their online enrollment.
Customers must keep their warranty for one year or they will be charged for the original 50% savings upon cancellation.
The technician will present a QR code or provide a url to the customer for self-enrollment into the Cinch warranty.
Cinch Complete Home - PON Cancellation Process
If you are unable to save a Cinch (PON) customer, their warranty
can be cancelled using the current procedure.
When a customer
cancels less than 1 year from their enrollment date, the refund calculator will
display the amount to be collected from the customer in the Service
Call Fee for Early Cancellation field.
- The discounted repair
rate from the retail job will be charged back to the customer.
- If Cinch paid out claims during the first 12 months, lesser of the two would apply and will be collected.
- When a customer cancels after 1 year from the enrollment date, the refund calculator will not have an amount in this field.
When a customer has
made payments (paid ahead 30 days), they are due a refund on premiums paid (the
calculation includes a $25 cancellation fee). The Refund Calculator will
display the refund amount in the Refund Quote field.
When a customer has an open service request and is cancelling their contract, the Refund Calculator will display the adjustment amount in the To Be Collected field. The system will calculate the amount to be processed to include:
- Cancellation fee of $25
- Adjustments and/or a service call fee as applicable.
Cinch Complete Home - PON Plan Details
Product Overview | Covers major home systems and appliances. |
Clients | Catalyst |
Marketing Methods | Technician offers details and instruction on online self-enrollment. Upon agreement the customer receives 50% off their estimate up to $200, when they sign up for 1 year. Customer gets job completed for a much lower up-front cost + 1 year of coverage for major home appliances and systems to help protect them from future high-cost repairs. |
Base Price | $69.99 per month / $839.88 annually |
Deductible | $125 |
Aggregate Cap | $50,000 |
Individual Cap | S1000 per appliance |
| Base Coverage | Plumbing, Electrical, Appliances, HVAC |
Other Coverage | $25 toward filter replacements Unknown pre-existing conditions Rust and corrosion 90 day workmanship guarantee Appliance Buyline 24/7 Customer Service Emergency Lodging Reimbursement |
Review Period | Coverage is active 30 days from enrollment |
Properties Covered | Single family, condominium, townhouse, villa |
Pricing and Saving Examples
Retail Job Repair Quote | Customer Savings | Service Extend First Month Cost | Customers Out-of-Pocket cost when enrolled |
$250 | $125 | $69.99 | $194.99 |
$400 | $200 | $69.99 | $269.99 |
$500 | $200 | $69.99 | $369.99 |
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