Cinch Inbound Warranty Transfer Process

Cinch Inbound Warranty Transfer Process

When an REA or homeowner wishes to transfer their existing warranty, they must be advised of the following:
  1. There is a transfer form that needs to be completed and a $25 fee that needs to be paid to transfer the balance of the warranty.
    1. If they wish to transfer the current year and add a year, the $25 transfer fee is waived.
    2. The additional year is enrolled at the discounted new warranty pricing and not the renewal pricing (renewal pricing is typically much higher).
    3. The fee and any balance on the remainder of the year must be paid in full prior to the transfer completion.

Here is what you need to do:

  1. Collect the $25 transfer fee plus any remaining balance on the account. 
    1. Can be paid later, however it will not be transferred until all fees are paid.
  2. Submit a QuickBase request for transfer form to be emailed to the customer/REA. 
    1. Capture and enter the email address of where to email transfer form.
  3. Once we receive the completed form, we will notate the account and forward it to Accounting for processing.
    1. If an additional year is required, Service Center Team will enroll it.
  4. Accounting will not process the transfer until all fees have been paid.
    1. In the event the fees or balance due was not paid, it will be sent back to the associate that requested the transfer form to contact the customer and collect the fees/balance.
Please do not change the name on the warranty as this can only be done by accounting.

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