CHS Media Policy and Guidelines
Our Media Relations Team often engages with print, broadcast and online reporters, or media in an effort to positively promote our organization and leadership. CHS also receives requests from media inquiring about customer concerns. To ensure all media requests are handled and routed properly, there is a specific Media Policy that must adhered to. Strict adherence to this policy helps preserve and enhance our relationship with clients, partners, and the media.
The most up to date Media Policy is attached below.
Related Articles
Property Ineligible Guidelines
Below are the handling guidelines for existing contracts that have been determined to be ineligible for coverage. Process and Guidelines Ineligible Reason Claims Present Contract Status & Scenario Required Action >Manufactured Homes built before 1976 ...Power of Attorney (POA) Guidelines
A non-contract holder can make changes to an account if they possess Power of Attorney (POA). Before the non-contract holder with POA is authorized to make changes to an account, they must provide formal proof of POA. Once received, the offline team ...Homeowner's Insurance Deductible Reimbursement (HIDR)
The Homeowner's Insurance Deductible Reimbursement is a benefit that allows homeowners reimbursement for all, or a portion of their deductible paid for a claim against their homeowner's insurance. Check the customer's contract to verify if HIDR is ...Call Transfer Procedures
There are 2 different ways to transfer a call, Warm Conference and Cold Transfer: Warm Conference: Agent stays on the line during the transfer to introduce the customer to the agent receiving the call and advise the agent of the situation. Cold ...Emergency Lodging Reimbursement (ELR)
Check the customer's contract to verify if ELR is included before discussing these benefits. Eligible properties may include the primary residence, second home, vacation home, or investment residential property listed on the participant’s enrollment. ...