CB-Medical Emergency Exception: MED TEAM ONLY
The CB-Medical Emergency exception in SB is Only to be created by the Medical Emergency Team.
This exception should be created when a Supervisor or Team Lead escalation call back is needed for the customer.
- Click the Exceptions Tab on the correct job in SB.
- Select the Exception Type CB-Medical Emergency.
- Select the Exception Status Open.
- Leave the Assignee field blank.
- Enter a brief description of the reason for the call back in the Comment field.
- Click Save.
- Include in your job notes the CB-Medical Emergency exception was created and the reason it was needed.
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