If a BYOP customer calls into Customer Service, transfer to the BYOP team at (844) 439-2636. 

BYOP Process 

1. Service Request Initiation 
   This is a key step to set customer expectations and educate on necessary process. 
1. Customer calls the BYOP team to report an issue. 
2. BYOP agent confirms covered item and creates Service Job. 
3. BYOP agent sets expectations for coverage and authorizes customer to schedule a service call with their Service Pro. 
4. BYOP agent provides instructions for diagnosis, job approval, and claim payment information, if applicable. 
   
2. Job Diagnosis & Estimate 
   This step gathers field information used to adjudicate the claim. 
1. Customer contacts the BYOP team with diagnosis and estimate from their Service Pro. 
2. BYOP agent gathers Service Pro information (if not yet received). 
3. BYOP agent reviews diagnosis to determine coverage amount (if any). 
4. If approved, BYOP agent authorizes covered repair/replacement with instructions to submit claim for payment reimbursement. 
   
3. Job Completion 
   Receipt of job completion information from customer and definition of payment method. 
1. Customer contacts the BYOP team with detailed invoice and completed payment form. 
2. BYOP agent sends confirmation of payment for customer to accept terms and close claim. 
3. BYOP agent completes payment request form and sends to payables. 
   
4. Claim Payment 
   Manual execution of claim payout. 
1. Option 1: Payment to Customer (preferred method) 
   
1. Reimbursement for authorized amount, less $100 deductible is sent to customer through the JP Morgan Concourse process or by Check. 
   
1. JP Morgan Reminder: Claim must be in an "Under Review" Status and an SS Claim Credit Review Exception must be open on the job.
2. Option 2: Payment to Service Pro (If required service pro information has been provided) 
1. Payables processes a manual payment process via Zelle with 24 hours or mails check.