Bring Your Own Pro (BYOP)

Bring Your Own Pro (BYOP)

Bring Your Own Pro is a new, separate home warranty plan, that is in addition to our traditional Real Estate products.

Just like a traditional home warranty, Bring Your Own Pro helps cover the cost to repair or replace the appliances and systems homeowners use every day. But, with Bring Your Own Pro, homeowners choose ANY licensed service pro to get the job done!

The Bring Your Own Pro model has grown in popularity and interest over the last few years, particularly in rural areas not supported by a strong home warranty service provider network, as well as for experienced homeowners who want the flexibility and control to choose the service pro they want to fix their issue.

Enrollment & Service Request

Homeowners can enroll and file claims via phone or web.

To enroll or update account:
  1. Call: (844) 439-2636
    1. Enroll: Option 1
    2. Account Maintenance: Option 4
  2. Web URL: bringyourownpro.com
To create a claim or follow up on an existing claim:
  1. Call: (844) 439-2636
    1. Create a new claim: Option 2
    2. Follow up on existing claim: Option 3
  2. Web URL: repair.cinchhomeservices.com/account

Pilot Overview

During the Pilot phase, BYOP will be offered on plans sold in the below states:

GROUP 1

GROUP 2 (offers PUP option for $150)

Illinois

Florida

Indiana

North Carolina

Kansas

 

Kentucky

 

Michigan

 

Minnesota

 

Missouri

 

Nebraska

 

North Dakota

 

Ohio

 

Pennsylvania (West)

 

Tennessee

 


BYOP is only available for:
  1. Buyers
  2. Single Family Homes
  3. Townhouse/Condo
Customer Service Effort:
  1. BYOP has a unique phone number with a whisper tone as well as a unique web url with information for enrollment.
  2. A designated team of specialized Authorizations agents will handle all BYOP interactions to ensure a positive and smooth customer experience.

Product Overview


  
Single Family Home: $669
Townhouse/Condo: $639
Deductible: $100

Optional Coverage:
  1. Septic Tank Pumping: $75
  2. Standalone Freezer: $50
  3. Water Softener: $150
  4. Well Pump w/ Booster: $150
  5. Pool or Spa or Combo w/ Heater: $225
  6. Saltwater Pool or Spa or combo w/ Heater: $345
Additional Coverage:
  1. A/C System: $75
  2. Heating System: $125
  3. Water Heater: $100
  4. Refrigerator: $30
Not Included:
  1. Free Standing Ice Maker
  2. Built-In Food Center

Coverage, Caps, and Limits

Like all service plans, limitations apply. There are coverage limits per item as well as limits based on the type of repair/replacement.

The reimbursement amount for covered repairs/replacements is based on industry standard install labor hours and our determination of fair market labor, equipment, and/or parts.

Non-Covered Charges may apply.

BYOP has lower caps due to higher cost associated with paying retail rates for labor, repair, parts and replacements and to mitigate the risk of lacking diagnostic details from the service pro. 

BYOP Coverage Caps

Heating (up to 2 units)

$2500

Air Conditioning (up to 2 units)

$2500

Refrigerant

$10/lb

Appliances

$1000

Water Heater

$750

Concrete-Encased Plumbing/Ductwork

$500

Key Differences

Product

BYOP

Cinch Real Estate

Buyer Types

Buyer Direct

Buyer Direct

Open Direct

Buyer Conversion

Seller

Plan Types

Single Family Home

Townhouse/Condo

Single Family Home

Townhouse/Condo

Multi-Family

New Construction

Plan Levels

Buyer Base Plan

Buyer

Buyer/Seller

Preferred

Deductibles

$100

$100/$200

CAPS & LIMITS

Air Conditioning

$2500

 

Heating

$2500

 

Appliances

$1000

$3000

Water Heater

$750

$1500 (South)

$1000 (Midwest)

Concrete-Encased

$500

$1000

Refrigerant

$10/lb

$10/lb (Midwest)


BYOP

Cinch Real Estate

Deductible deducted from claim reimbursement amount.

Deductible paid upfront during Service Request initiation.

Washer/Dryer included.

Washer/Dryer is a $50 add-on.

Claim amount is reimbursed to the customer via Zelle after job is complete.

  1. As an alternative, the Service Pro can be paid directly with this required information:
    1. Service Pro company contact information
    2. Service Pro company tax ID/W9
    3. Service Pro Zelle details

Claim amount is paid by Cinch direct to Cinch network Service Provider.

It is the responsibility of the customer to drive the claim process:

  1. Communicate with the Service Pro directly for the process
  1. Provide Cinch with diagnosis
  1. Request reimbursement

It is the responsibility of Cinch to drive the claim process:

  1. Assigns the Service Provider
  1. Communicates directly with the Service Provider for diagnosis
  1. Handles payment to Service Provider

How Service Requests Work

Customers MUST:
  1. Notify us of any failure(s) when they happen to confirm if the item is covered.
  2. Schedule an appointment with their Service Pro to receive a diagnosis.
  3. Provide Cinch with a detailed diagnosis and estimate from their Service Pro and receive approval before any work is done.
  4. Confirm the service job is complete and provide information needed to receive reimbursement, less the $100 deductible, for our covered portion.
  5. Pay remaining balance to their Service Pro and any amounts Cinch does not cover.
What is the covered portion?
  1. The covered portion of the claim is the amount Cinch will pay for covered repairs/replacements. The amount is based on industry standard install labor hours and our determination of fair market labor, equipment, and/or parts.

TIMX Screenshot Examples

BYOP Florida w/ PUP



BYOP Illinois w/ Options


FAQ'S

Can a customer or seller enroll into the warranty?
No they cannot, only agents can enroll and the warranty is only available for a BDW enrollment. If a customer asks, advise them to reach out to their real estate agent if there is interest.
Where would we need to get the agent to for enrolling into the warranty.
If agent wants to Enroll or update information, transfer them to (844) 439-2636 then select option #1 or visit https://www.bringyourownpro.com
Is there a cheaper deductible?
No the only deductible is $100.
When can we cancel the warranty?
The warranty can be cancelled at anytime like a regular warranty, it will follow the same processes.
How do I know if I'm handling a BYOP warranty?
The warranty plan name will be P3 BYOP "warranty type" or view the examples in the article https://desk.zoho.com/portal/cinchhomeservices/en/kb/articles/bring-your-own-pro-byop#TIMX_Screenshot_Examples
How will we know if the customer's state is one that we are offering?
When does the coverage go into effect?
The coverage goes into effect as of the closing date since the warranty will be enrolled as a BDW.



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