Balance Due from Customer - Procedure

Balance Due from Customer - Procedure

Balance Due from Customer - Procedure 

The Refund Calculator is used to provide an estimated refund amount when a contract is cancelled, or to determine if the customer owes us money at the time of cancellation.

 

 
  1. In the TIMX SCM navigation menu, click on Refund Calculator.
  1. Follow the Refund Calculator Procedure to determine if the customer will owe us money at the time of cancellation.

Refund Calculator Procedure
  1. Click the Payment button on the Enrollment form to open the Payment Entry box.
  1. Click on the down arrow to the right of the Please Make a Selection box and select Enter Payment Only and then  click OK.

3. To process the payment from the existing credit card on file, click the Existing CC Info button.

  1. Payment can also be entered manually to another credit card by selecting the type, entering the card number, expiration date and amount in the appropriate fields.
  1. Click on the down arrow to the right of any payment indicator that may apply to the refund and select Yes.
  1. Sears Paid Call Fee for Early Cancellation should be used if a paid call fee is due when a Sears Home Warranty contract is cancelled within the first 12 months.
  1. Claim Adjustment on Cancellation should be used if the customer is due a refund but owes us the lesser of claims paid or remaining premium due.

5.    Verify that the Payment will be processed by date is the same as the date appearing in the Refund Calculator and the date used in the Cancellation Date field so that the calculations/amounts will match.
  1. Click the Save Payment button.

 

 

 


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