ACH: Automated Clearing House

ACH: Automated Clearing House

Customer's may choose to set up recurring debits through their Financial Institution using their Checking or Savings Bank Account. 
Before entering bank account information, the Billing Verbal Agreement must be read verbatim and the caller's consent of the terms must be obtained. 
FOR ALL ACH CALLS, ROD (Record on Demand) MUST BE INITIATED.

Adding or Updating ACH as a Payment Method

  1. After the caller agrees to the billing terms, click the Payment tab.
  2. Select, Update Payment Plan from the dropdown arrow.
  3. Change the Payment Method to Financial Institution.
  4. Click the Payment Plan drop-down and select the requested billing frequency (monthly payments, full payment, 3 installments - if available)



  5. In the Bank Account Information section, enter the customer's financial institution information:
    1. Acct Type: Select Checking or Savings
    2. Bank Route Nbr: Enter the 9 digit Bank Routing Number
    3. Acct Nbr: Enter the Bank Account Number
    4. Pre Auth Form Rcv Dt: Enter Today's Date



  6. Confirm all banking information before clicking OK to save the info.


Collecting a one-time payment from the ACH account to bring the account current.

ยท        Once the payment method is updated, a one-time payment can be collected from the bank account to bring the account current.
Follow the Process a One-Time Payment Procedure.

 Enter notes in the Comm Hist Log.

                                                         Notation Template Example

Caller:

Callers first and last name (i.e., Tom Smith)

Reason for Call:

Payment method update

Reason Details

Change from CC to checking account

Action Taken:

Updated pymt method, advised of MyAccount and reviewed coverage.

Sales Details:

N/A

PYMT Details:

$56.99 collected via ACH

Sales Scripting Completed:

N/A

ROD:

Yes

CC/ACH Scripting Completed:

Yes

CTI

Yes

    • Related Articles

    • TS&R: Update Payment Method

      Customers have the option of changing their payment method and payment plans. Payment options include paying through a client company (i.e., mortgage or utility company), getting a yearly bill, or paying in installments using ACH or a credit/debit ...

    • Payment Method - Bill Me

      New Enrollments: This Payment Method can ONLY be selected IF the customer does not feel comfortable providing a payment method. Bill ME is NOT to be offered upfront as an acceptable payment method for Enrollments. Bill Me is used when the customer ...

    • IVR Payment Capture & Consent

      The Interactive Voice Payment (IVR) can be used as a “last resort option” if a secure link is unsuccessful or declined by the authorized user. NOTE: If customer refuses to be transferred to the Payment IVR or update/enter payment details in My ...

    • Gap Payment Process

      Gap Payments are calculated when there is a cancellation, pending cancellation, reinstatement, or renewal. The payment is used to collect funds when payments are missed due to: Refinance Home Paid Off Service Transfer/Client Change Billing Mechanism ...

    • Process a One-Time Payment

      Processing a one-time payment can be triggered by a number of different scenarios: processing a gap payment, adding additional items to a contract, or processing a contract renewal. Open Contract in TIMX SCM Open TIMX SCM, click Enrollment, then ...