ACH: Automated Clearing House

ACH: Automated Clearing House

Customer's may choose to set up recurring debits through their Financial Institution using their Checking or Savings Bank Account. 
Before entering bank account information, the Billing Verbal Agreement must be read verbatim and the caller's consent of the terms must be obtained. 
FOR ALL ACH CALLS, ROD (Record on Demand) MUST BE INITIATED.

Adding or Updating ACH as a Payment Method

  1. After the caller agrees to the billing terms, click the Payment tab.
  2. Select, Update Payment Plan from the dropdown arrow.
  3. Change the Payment Method to Financial Institution.
  4. Click the Payment Plan drop-down and select the requested billing frequency (monthly payments, full payment, 3 installments - if available)



  5. In the Bank Account Information section, enter the customer's financial institution information:
    1. Acct Type: Select Checking or Savings
    2. Bank Route Nbr: Enter the 9 digit Bank Routing Number
    3. Acct Nbr: Enter the Bank Account Number
    4. Pre Auth Form Rcv Dt: Enter Today's Date



  6. Confirm all banking information before clicking OK to save the info.


Collecting a one-time payment from the ACH account to bring the account current.

ยท        Once the payment method is updated, a one-time payment can be collected from the bank account to bring the account current.
Follow the Process a One-Time Payment Procedure.

 Enter notes in the Comm Hist Log.

                                                         Notation Template Example

Caller:

Callers first and last name (i.e., Tom Smith)

Reason for Call:

Payment method update

Reason Details

Change from CC to checking account

Action Taken:

Updated pymt method, advised of MyAccount and reviewed coverage.

Sales Details:

N/A

PYMT Details:

$56.99 collected via ACH

Sales Scripting Completed:

N/A

ROD:

Yes

CC/ACH Scripting Completed:

Yes

CTI

Yes

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