Recent Articles
Hippo+ Service Initiation, Follow-Up, & Reimbursement
Purpose Outlines the process for service initiation, follow-up, and reimbursement procedures. Overview Hippo+ and Cinch have partnered to provide Total Home Protection with Home Owners Insurance, Home Warranty, and Proactive Home Care Membership all ...
Habitat for Humanity
Cinch has partnered with Habitat for Humanity of Broward County to bring our values to life—strengthening communities, expanding access to safe and affordable housing, and deepening our commitment where it’s needed most. Coverage Overview Plan Name ...
Cinch DTC Better and Best Plan Pilot - 25 States
Purpose Starting June 2026, Cinch Home Services will test two new for the DTC Better and Best Plans. Coverage Details New Aggregate: $50k Roof Leak Reimbursement (Best Plan Only) Price Increase Only available to 25 States What Stays the Same Standard ...
Roof Leak Repair Reimbursement
Purpose: Roof Leak Repair Reimbursement is offered to customers with DTC Cinch products. The customer is entitled to reimbursement for the cost of repairing roof leaks and flashing caused by normal wear and tear and deterioration. Guidelines ...
Zoho Email
Email Templates have been created within Zoho for some of our most common email communications. When sending out an email using a template from Zoho, be sure you are reviewing the body of the email and making any edits that need to be made. Process ...
Popular Articles
Goodman Home Warranty
Cinch and Goodman have partnered to offer Goodman customers a customer centric home warranty program, branded Goodman Home Warranty. Goodman will also send out their own technicians to service specific appliance brands, only in the specific zip codes ...
Parts Procurement Note Template
These Note Templates are used when a Parts Procurement job needs to be created due to Sears, GE, or Whirlpool not being able to locate the needed part, the part was NLA through their suppliers, or are recommending a replacement. Customer Service ...
Part Line Statuses
When a customer calls in to follow up on the status of an ordered part/replacement, the agent will need to review the Service Job to verify where the part is coming from, if it has been ordered yet, and if there is an ETA to give. Who is supplying ...
GE Appliance Service Requests
Cinch has entered into a partnership with GE to better service our customers. GE will service our customer's GE brand appliances, which means that they will benefit by being served by only the highly trained, registered, GE Technicians and enjoy ...
Research Escalation: Creating Exception
The Research Escalation Exception is created when there is an escalated research request. Creating this exception notifies Parts Sourcing to review the request at a higher priority. This exception is ONLY to be created by Escalations, Authorization ...