Recent Articles
HVAC Non-Covered Charges (NCC's)
Purpose This article provides guidance on common HVAC code upgrades and installation‑related modifications that may be required during a repair or replacement. It helps agents identify non‑covered items, understand why these charges may apply, and ...
How to handle a UCC Lien SOP
Standard Operating Procedures (SOP) Date Created: 04/15/2026 How to Handle a UCC Lien Department: Cinch Home Services – Location: <file location> Procedure: How to Handle a UCC Lien Sub Process: Preceding Task: Date Issued: Revision Date: SOP ...
AM and SP Onboarding One-on-One SOP
STANDARD OPERATING PROCEDURE Date Created: 06-20-2019 Department: Service Network Location: SharePoint Procedure: Area Manager and New Provider Onboarding One-on-One Sub Process: Preceding Task: Provider Onboarding Process Date Issued: Revision Date: ...
Beagle Services
Cinch has entered into a partnership with Beagle Services to better service our customers. Beagle will service our customers plumbing service requests within certain zip codes. Service Coverage Area What they service Water Heater Installation Repairs ...
TS&R Support
During your call to save the customer, if they advise they need help with a service job, based on the scenarios below you will contact either Customer Service, a Specialized Team at skill: TSR_TeleSales_Support, or for Case Management assistance: ...
Popular Articles
Goodman Home Warranty
Cinch and Goodman have partnered to offer Goodman customers a customer centric home warranty program, branded Goodman Home Warranty. Goodman will also send out their own technicians to service specific appliance brands, only in the specific zip codes ...
Parts Procurement Note Template
These Note Templates are used when a Parts Procurement job needs to be created due to Sears, GE, or Whirlpool not being able to locate the needed part, the part was NLA through their suppliers, or are recommending a replacement. Customer Service ...
Part Line Statuses
When a customer calls in to follow up on the status of an ordered part/replacement, the agent will need to review the Service Job to verify where the part is coming from, if it has been ordered yet, and if there is an ETA to give. Who is supplying ...
GE Appliance Service Requests
Cinch has entered into a partnership with GE to better service our customers. GE will service our customer's GE brand appliances, which means that they will benefit by being served by only the highly trained, registered, GE Technicians and enjoy ...
Research Escalation: Creating Exception
The Research Escalation Exception is created when there is an escalated research request. Creating this exception notifies Parts Sourcing to review the request at a higher priority. This exception is ONLY to be created by Escalations, Authorization ...